POLICIES & INFORMATION

Everything You Need to Know

Transparency is part of how we do business. Find all our policies, shipping information, terms and frequently asked questions below.

Shipping & Delivery

Worldwide shipping rates, estimated delivery times by region, and everything included in your Scensora shipment. Free delivery across Southeast Asia.

Returns, Refunds & Cancellations

How our refund policy works at each stage of the bespoke process, what to do if your delivery arrives damaged, and our event cancellation policy.

Terms & Conditions

The full terms governing your engagement with Scensora, including our 6-month completion policy, revision allowances, formula ownership and client obligations.

What personal information we collect, how we use it, how we protect your questionnaire data, and your rights under applicable privacy laws.

Frequently Asked Questions

Answers to the questions we hear most often — covering the bespoke process, services, samples, delivery, ingredients and more. If you don't find what you need, we're always here.

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OUR COMMITMENT

We are committed to creating a fragrance you genuinely love. Every project receives our full attention, care and creative investment — from the first question to the final bottle.

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FAIR TO BOTH SIDES

Our policies are designed to protect you and to protect the integrity of our craft. We ask only that you engage with the process as we engage with you — fully and in good faith.

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ALWAYS REACHABLE

If anything is unclear, unexpected or concerning — contact us directly. Most issues are resolved in a single conversation. We are here Monday to Saturday, responding within 24 hours.